We want you to feel confident purchasing your personalized meal plan. This policy explains how our money-back guarantee works and how to contact us if there is a material problem with the digital product you receive.
Our Guarantee
If your 7-day meal plan doesn't match the goal and eating style you selected during the quiz, we'll refund your $12 in full.
How to Request a Refund
- Email hello@plateplan.health within 7 days of your purchase.
- Include the email address you used at checkout.
- Let us know briefly what didn't match, such as the wrong eating style or goal.
What Happens Next
We aim to respond within 1–2 business days. Once approved, refunds are processed back to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank.
What This Guarantee Covers
This guarantee covers meal plans that do not reflect the goal, eating style, activity level, or cooking-time answers you provided in the quiz. It is not intended to cover personal taste preferences for specific meals within an otherwise correctly personalized plan.
Digital Product Delivery
Because Plate & Plan is delivered digitally, please contact us promptly if the file is missing, damaged, or unusable. We will first try to resolve a delivery problem where practical. A valid refund request remains subject to the eligibility terms above.
Questions?
Reach out at hello@plateplan.health. Please do not send full card numbers or other sensitive payment credentials by email.